24/7/365 emergency medical information & emergency assistance call centre staffed by fully qualified personnel: paramedicals, nurses and doctors. Medical support is underpinned by clinical as well as a medical health advisory call-centre services accessible to all members and dependants.
A single call to the same number will trigger the medical operators who will guide the member through a medical crisis, provide emergency advice, and organise the required end-to-end individualised & confidential support, fully backed by medworx’ in-house doctors on standby.
Note: This is an advisory service: A telephonic conversation does not permit an accurate diagnosis nor the prescription of medicines, unless the caller is registered as a fund member under management by medworx
medworx Emergency Assist & Intelligent Panic Life-saving Services
The user simply presses a nominated panic number (saved on the personal cellphone)
Qualified medworx professional emergency management 24/7
- HIV exposure and Post-Exposure Prophylaxis
- HIV & AIDS Counselling
- Suicide Counselling
- Rape, assault and trauma counselling
- Roadside Assistance either in the event of a breakdown or an accident
- Motor vehicle accident & theft
- Air ambulance evacuation (on authorization by medical aid CASAVAC provider)
- Doctor, Clinic and Hospital referrals
- Fire & Drowning
- Beach & Surf: shark-bite, jellyfish stings, sea urchins (Echinoidea), venomous bites – sea snake (P. platura), stingrays, rockfish (Scorpaenidae) stonefish, devil firefish (Pterois volitans), rabbitfish (Siganidae) eel bites, etc.
- Personal protection: suspicious character, lurking, following or other threat
- Direction guidance if lost on foot or in a vehicle
- Legal: emergency telephonic legal advice
Real-time End-to-End Crisis Manager Connectivity & Support
Connectivity & Support maintained until the event is resolved – NOT a conveyor-belt handover process
Remote Evacuation e.g. air evacuation: Emergency Service benefits not included may incur additional costs. Optional Rapid Pre-authorization Access can be negotiated, fully integrated and embedded within the medworx Emergency Assist & Intelligent Panic Life-saving Service
Company Health Occupation & other Company Healthcare protocols: Fully integrated and embedded within the medworx Emergency Assist & Intelligent Panic Life-saving Service
medworx Employee Location Tracker: Real-time 24/7 employee location tracking